My name is Laura Jouve. I’m a France-born and raised woman.
Growing up in France in the early 90’s and starting ballet very early had a strong impact on me and still has a tangible influence in my way of working.
In my late teens, I studied Economics, Literature & Marketing. After graduation I traveled a lot to London and to Southern Europe.
Trilingual (French, English, Spanish), hard worker and very detailed oriented, I started to work as Head of Customer Care and then became Digital Project Manager in communication agency where I showed pro-activity, independence, multi-tasking and reliability.
Then I improved my abilities and made the most of my love for design, fashion and website development while managing various projects and teams.
In 2014, I had my first freelance mission as community manager. After that I decided to dive into the freelancer world and look for more missions, more clients. In 2015, I decided to leave the digital agency I was working for to work full time as a freelancer. Since then I’ve been providing my clients with a wide range of services.
My work has been recognized by international companies, brands and famous magazines.
You want to learn more about me ? Have a look at my work experience below or at my Linkedin profile.
If you want to work with me, feel free to contact me ! I cannot wait to hear about your projects !
My work experience
Digital Project Manager
Web design and web development coordination
Follow-up and improvements of the existing products
Coordination of the teams and departments (15 persons in EU and Russia)
Definition and support of the marketing strategy
Creation of Google Adwords campaigns
Planning of the new projects’ launches
Follow-up marketing campaigns
Creation and control of community management platforms
Beverly Hills Editions
Head of Customer Care – Bulle Privée
Coverage of all kind of requests, answers in 24h
Via telephone or emails
Refunds & chargeback
Supplement of the marketing manager
Management of a recruitment data base
Customer relationship development
Creation and sending of the daily newsletter
Briefs and sending of the recruitment emails
Collaboration & implementation in the marketing campaigns
Since 2015, Barcelona
Editorials and campaigns production (20 publications in magazines, 4 campaigns)
Website development on wordpress (15 websites created for various companies)
Content creation, translation and proofreading
Marketing and communication strategy
Community management for 3 regular clients
Digital Project Manager & Head of Customer Care
Creation, redaction & administration of the content of French websites
Management of design and development team for French market
Creation et daily sending of newsletters in 9 countries including France, UK and Asia
Bugs surveillance and writing of improvements notes for the existing sites
Management & recruitment of Customer Care France, Asia, Oceania (8 pers)
Editorial animation of consumers forums (advices, opinions, references)
Creation of content and referencing of two monthly boxes : Coffee Box et La Vino Box
Administration of an inquest to collect consumers data : Au Fil de Mes Envies
Management of legal updates for the French websites (CNIL, GCU)